Question 1

How can I get a quote on an order?

Accepted Answer

Great question! To ensure an accurate quote, there is a bit of information we will need from you. Please fill out the order form and we will get back to you as soon as we can.

Question 2

Where are you located?

Accepted Answer

We are located in Amaroo, ACT.

Question 3

How long in advanced should I place my order?

Accepted Answer

We can be quite busy, so to avoid missing out we recommend placing your order at least 4 weeks prior to the date of your event. If it is placed any later, we can't guarantee that we will be able to accommodate your request.

Question 4

Do you require any payment when we place an order?

Accepted Answer

Yes! Unfortunately, in the business world, we can experience no-shows. To avoid us being left out-of-pocket, we require a non-refundable 50% deposit on all orders. Once the deposit is made, your order is secure.

Question 5

I have sent a quote form, or email with details on my order. Is my order guaranteed? "

Accepted Answer

Not quite! You order is not secure until you receive an invoice and make a non-refundable 50% deposit. Once you have sent your details, we will contact you within 7 days to discuss the details. If you are happy, we will then send you an invoice and the deposit can then be made to secure your order. Keep in mind, if you have not placed an order at least 4 weeks prior to the event date, we cannot guarantee availability for your order.

Question 6

What cake flavours do you provide?

Accepted Answer

We have a wide range of flavours to suit everyones tastebuds! These include: Chocolate Vanilla sponge Caramel Banana Mud Red Velvet Cookies & Cream White Chocolate Carrot White Chocolate Raspberry Vanilla Mud Chocolate Sponge Lemon Coconut Sticky Date Orange & Poppy Seed

Question 7

Those flavours sound fab, but I don't see one I like. Can you do a custom flavour?"

Accepted Answer

At La Ombré Creations, we love to try new things! If you don't see your flavour here, make note of it in your quote form, or send us an email at <> and we can try our best to accommodate you.

Question 8

I have an image of the design I want. Can I send you that image and you replicate it?

Accepted Answer

At La Ombré Creations, we do not copy others work, however, you may send us a photo to use as inspiration!

Question 9

Can we have a cake tasting?

Accepted Answer

At the moment, we only provide cake tasting for weddings. Please contact us to get more details.

Question 10

Are cake stands available?

Accepted Answer

Yes! We do hire them out, however, they incur a refundable cash deposit upon pick up.

Question 11

I have a question that was not answered here. What is the best way to contact you?

Accepted Answer

No worries! You can fill out the form under our contact us page and we will get back to you within 4 to 5 working days

Question 12

Where can I find your pricing?

Accepted Answer

Please call or e-mail us for pricing. Pricing varies depending on the design elements, size and flavor, so it would not be practical to list pricing for every cake we are capable of doing.

Question 13

Am I limited to the cake designs on your website?

Accepted Answer

No! Those photographs are merely examples of work we've done in the past. Truthfully, we are generally too busy to photograph our work. If you name it, we can create it.

Question 14

Do you take last minute orders?

Accepted Answer

Our ideal booking time is atleast two weeks in advance but sometime we do take last minute orders depening if there is any availability. Although we sometime book last minute orders but the client needs to understand that we may not be able to fulfill all requiments for a last minute order for exapmle : availability of desired flowers . customised toppers and figurines for the cakes .

Question 15

Are your cakes covered in fondant?

Accepted Answer

We are skilled at using fondant; however, the overwhelming majority of the cakes featured on our website were made from butter cream icing.

Question 16

Can you match my color(s)?

Accepted Answer

We do not guarantee exact color matches, but we work hard to create a color that closely resembles the colors you provide. Please understand that colors often look somewhat different when printed from an e-mailed photograph.